Privacy Policy

1. Introduction

Arkos Analytics ("Arkos," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EuroLeague basketball analytics platform at arkos.gg and app.arkos.gg (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account
• Profile Information: Username and display preferences
• Payment Information: Billing details processed securely through our payment providers (we do not store full payment card details)

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize your experience based on your preferences

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our Service:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: We use PostHog to understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.

5. Third-Party Services

We may share your information with the following third-party service providers:

• PostHog: For product analytics
• Sentry: For error tracking and monitoring
• SendGrid: For transactional emails
• Payment Processors: For secure payment processing
• Vercel: For hosting our frontend applications
• Railway: For hosting our backend infrastructure

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your personal data

To exercise these rights, please contact us at privacy@arkos.gg.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: